Refunds to our Verb It website are allowed under the condition that you email verbitgame@ymail.com of the pending return within 48 hours of receiving your game.
In your email, include the following information:
1. Your order number
2. Name and Address
3. Confirmation that item is unopened, and in the original condition with shrink-wrapping.
We will reply by email with a return authorization number and shipping instructions for your return. Please ship your return to the warehouse address included in our email reply.
(We suggest shipping with a carrier that provides shipment tracking and proof of delivery as items lost or damaged in transit cannot be credited.)
Affix a label to the outer box or bubble envelope with the return authorization number and return shipping address. DO NOT write on the game’s packaging as this will make your item non-returnable.
No returns of any kind can be accepted without a return authorization number.
You must return your Verb It game within 30 days of your date of purchase online. And remember you are responsible for return, postage or courier costs.
If your return is satisfactory, it will be processed and the cost of the game (not including shipping or handling costs) less a 10 per cent administration fee will be credited to your credit card account. Please allow up to 3 weeks for the processing of returned merchandise. The cost of return shipping will be deducted from any refund for refused shipments of undamaged products returned to us.
Damaged in Transit
If you think your parcel has been damaged in transit by FedEx, refuse to sign for it and send it back unopened. Then within 48 hours email us. We will refund your money or send another game.
Damaged, Defective or Missing Game Components
Any claims for damaged or defective game components or missing game components must be made by email within 48 hrs of receiving the game(s). Verb It Game Company will provide instructions by email to you on how to proceed.
Verb It Game Company will pay return shipping charges only for items shipped to you in error or received defective or with missing game components. Any claims for damage and/or shortages must be made within 48 hours of receiving the game(s). Verb It Game Company will provide instructions on how to return the damaged items to us or how you can receive the missing game components.
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